This policy explains how Furniture Lease Home handles personal information collected through this website, an accommodation request or a property owner enquiry.
Information we collect
For accommodation requests, we may collect your name, contact details, organisation, job title, location preferences, stay dates, property requirements, household details, budget, parking, pet or accessibility needs, an optional claim or case reference, and messages you choose to send. For property owner enquiries, we may collect contact details, property address and attributes, furnishing and parking details, current rental status, availability, preferred lease duration, expected rent and other information you choose to provide. We may also collect technical and marketing information such as the referring page, campaign parameters, device information and website activity.
Please do not send identity documents, policy documents, payment card details, medical records or other sensitive information through a website enquiry form. If additional information is genuinely required, our team will explain an appropriate way to provide it.
Why we use the information
- To respond to an enquiry and understand the accommodation or property opportunity being proposed.
- To identify, quote and coordinate suitable properties, furnishings or related services.
- To assess whether an owner’s property may suit a corporate or professional accommodation brief.
- To communicate with the relevant customer, organisation, insurer, broker, loss adjuster, property owner, property provider or service partner.
- To operate, secure, measure and improve the website and our services.
- To meet applicable legal, accounting, fraud-prevention and dispute-handling requirements.
Disclosure and service providers
We may disclose only the information reasonably necessary to service providers involved in hosting, database operation, email delivery, analytics, property sourcing, furnishing, cleaning or fulfilling an accommodation request. We do not sell personal information.
Some service providers may process or store information outside Australia. Where applicable, we take reasonable steps to use providers with appropriate privacy and security safeguards. You may contact us for current information about the providers supporting the website.
Security and retention
We use reasonable technical and organisational safeguards, including restricted administration access and server-side handling of secret keys. No internet service can guarantee absolute security. We retain information only for as long as reasonably required for the purposes above and applicable legal obligations, then delete or de-identify it where practicable.
Analytics and cookies
If analytics or advertising measurement is enabled, the website may use cookies or similar technology to understand visits and enquiries. Browser controls can restrict cookies, although parts of the site may work differently.
Access, correction and complaints
You may ask to access or correct personal information we hold about you, or raise a privacy concern. Contact us at alvin@furnitureleasehome.com.au. We may need to verify your identity before acting on a request.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. The review date above identifies the current website version.